Exchanges and Returns
At Vortice Studio, we believe that every garment reflects a movement, an identity, and a way of expressing yourself.
If you need to make an exchange, we're here to help.
Timeframe
We accept exchanges within 30 calendar days from the date of delivery.
Conditions
For an exchange to be processed, the garment must:
Be unworn
Have its original tag attached
Be in perfect condition
Each product will be inspected upon receipt.
How to request an exchange
You can contact us through:
WhatsApp: +11 2603 8819
Email: [email protected]
We will personally guide you through the process.
Shipping
At Vortice Studio, we cover the shipping costs for exchanges.
We want your experience to be simple, secure, and worry-free.
Pre-Order Productions
Our pre-order garments are made especially for each customer, respecting our conscious production timelines.
Because these are made-to-order pieces:
We do not offer refunds for buyer's remorse.
Exchanges are only accepted in case of manufacturing defects.
Before confirming your purchase, we recommend carefully reviewing the size chart available for each product.
If you have any questions, you can write to us and we'll be happy to assist you personally.
Thank you for choosing to dress in motion.
Vortice Studio
Creativity in motion 🤍
